Are you getting any security-related error on your Spectrum email? If yes, then this is common and there is nothing to worry about. The team of experts has come out with a number of possible workarounds which will help to fix the SSL errors from the TWC email.
First of all, before discussing the major issue of concern, we would like to put some light on SSL. What does this term mean and how it is important from the TWC email point of view?
Why SSL Error Encounters?
The SSL error occurs if there is a mismatch of date and time on the computer, Antivirus software installed if any, or an outdated SSL certificate.
How SSL is Related to Spectrum Email?
If the TWC email is not able to make a secure connection to the server, then you will get an SSL error on the screen. You will get a message like ‘Feature not available’, ‘SSL expired’ or the ‘Site is currently not reachable’. In general, you won’t be able to access your TWC account login.
The steps to troubleshoot the SSL error from the TWC email are discussed here as under:
- Open the ‘SMTP’ settings of your email and go to the ‘SSL’ option from there. Check if it is enabled or not. If you are using the client software, then you will get the SSL settings in the ‘SMTP’ menu.
- If the SSL option is not displaying, then try changing the port number from the existing to 486.
The detailed process for troubleshooting SSL error on Spectrum email:
We are now going to discuss the troubleshooting steps according to the error message received on the Spectrum email.
- Launch a web browser and go to ‘Email’ on which you are getting the error.
- Go to the ‘Main menu’ of the browser and open ‘Settings’.
- Go to ‘Advanced settings’ and click on the ‘Privacy’ menu’.
- Under the privacy menu, you will find ‘Allow local data’. If it is enabled, then it means the settings are proper.
- Click ‘Done’ once you are done with the settings.
Error 1: SSL Certificates Not Trusted:
This error indicates the website you are trying to access is not secured and the data may be captured. Under this condition, you need to purchase the SSL certificates for your website.
Error 2: Mismatch SSL Certificates:
This error means the website you are trying to access is not the trusted one or there is a mismatch of URL. Check the spellings and keywords for DNS. Try entering the web address carefully.
Error 3: SSL Connection Error:
This error can be resolved through below mentioned tricks.
- Clear SSL state
- Update system time
- Delete host file
- Check firewall settings
- Disable QUIC protocol
- Remove or disable extensions if installed any on your web browser
After implementing the above-mentioned solutions, you will be able to eliminate SSL error from the Spectrum email account and start accessing it normally.